It is always best to book Tree Tops in advance, and on weekends and during school holidays early booking is essential. Simply click here to book our Junior and Senior Tree Tops Trails
ALL YOUR QUESTIONS ANSWERED
For online bookings, you will receive a confirmation email that confirms your payment. On this email, your booking reference is displayed. Please bring this confirmation with you when redeeming your session, as there is a bar code that needs to be scanned.
If you did not receive the confirmation email, please check your junk mail; failing that you can call us on 01646 652000 to check that your booking was completed.
Yes, there is plenty of free parking available at the site all year round.
You should wear suitable clothing appropriate for the weather conditions that you do not mind getting damaged.
Firmly attached, fully enclosed footwear (ideally with some ankle support) must be worn during participation - no open toed, slip off or sandal-type shoes are permitted for your safety.
Long hair must be tied back and, for comfort, your waist covered (with any piercing removed or taped over).
Please also ensure any jewellery is removed so it does not get damaged or caught during the course.
You will be provided with the necessary safety equipment to participate in all activities on the Tree Tops Trail.
We recommend arriving 10-15 minutes before the start time of your booked session.
Simply park in the larger Heatherton overflow carpark then head straight for our Tree Tops Trail reception, next to the Craft Shack Café.
You can take a camera on the courses with you, however, they must be attached to you so they don't fall and won't be in the way whilst you negotiate the obstacles. Go pro cameras can only be used if attached via chest or wrist, Not on the helmet.
If you wish to use your phone for photos and videos, you must use a suitable lanyard to keep your phone safe and secure.
You will be trained to use the safety system by an instructor before going on the course, ensuring you are confident with the procedure. You will then be led to a training course with an instructor where you will get a taster of the obstacles and get used to the safety system at height. Following this you will be led to the main courses where an instructor will be patrolling in case you need assistance.
No, both our junior and senior courses have continuous wire systems for your safety, so there's no need to clip on and off between obstacles.
16 year olds and over can sign for themselves and do not require an adult. One adult (18 years plus) can supervise up to 6 under 16 year olds from the ground on either the junior or main trail.
The Tree Tops Trail is able to run in most weather conditions including heavy rain. It may be necessary during strong winds, lightning or exceptionally cold weather to close the trail. In this case, Heatherton World of Activities will reasonably endeavour to re-accommodate your group by re-booking a different time slot, or offer one of the many other activities Heatherton can provide in these conditions.
You need to be reasonably fit and agile as there is an element of both physical and mental challenge involved. If you are able to climb up a flight of stairs without becoming breathless then you should be fine. We recommend that pregnant women or people with medical conditions do not participate before contacting their doctor, due to the potential risk. Due to the fitting requirements of the safety equipment, it may be necessary for participants with a larger or smaller frame to wear a chest harness.
Of course! Tree Tops Trail is part of Heatherton World of Activities and you'll find details of all our food outlets here.
Yes, we do! See our Groups section for full details.
Of course! If you're looking to treat someone special with a truly memorable experience, buy your gift vouchers online here!
Absolutely - we love a birthday celebration! Visit our Birthday Parties page for full details.
All Tree Tops cancellations must be made a minimum of 48 hours before your booking. At this point your session is refundable with a £3.50 per person admin charge.
After the 48 hour cut off I'm afraid we cannot offer a refund on bookings.
If you have booked incorrectly for a session, please contact us on 01646 652000 as soon as possible, and at least 48 hours before your booking.
Yes, we have a range of great-value school trip options - see our School Trips page for full details.
Let The Adventure Begin!
It's easy to check availability for our Junior and Senior Tree Tops Trails and book your adventure in just a few clicks - simply click on the button below!