Terms & Conditions

General issues

1.1 These booking terms and conditions apply to the booking of the Tree Tops Trail high ropes course at Heatherton Sports Park and any ancillary products.
 
1.2 Before confirming your booking it is your responsibility that both yourself and all members of your party acknowledge and agree the contents of the terms and conditions as they contain important information regarding the participation of activities.
 
1.3 Only by accepting these terms and conditions can participation commence, as no other terms and conditions shall be binding unless agreed in writing by Heatherton Sports Park.
 
1.4 Heatherton Sports Park accepts no liability for any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Heatherton Sports Park (including any electronic documentation) and reserves the right to make any corrections necessary.
 
1.5 Heatherton Sports Park reserves the right to make changes to the activities to conform with any safety or statutory requirements, as they deem necessary.
 
1.6 It may be necessary to close The Tree Tops Trail at short notice during strong winds, lightning or exceptionally cold weather, in which case Heatherton Sports Park will reasonably endeavour to re-accommodate your group.    


Section 2 - Booking

2.1 Booking shall only be deemed as accepted when received in writing by Heatherton Sports Park and accompanied by payment  in full, (calculated by current rates at time of booking) and payable by debit or credit card either on line or by phoning our  booking office. 

2.2 Both yourself and each member of your party will be required to read and sign the disclaimer and risk acknowledgement before commencing any activities.
 
2.3
You must notify Heatherton Sports Park of any errors on your booking conformation as soon as possible.
 
2.4
Heatherton Sports Park shall use its reasonable endeavours to ensure that you and your party’s booking commence on time. It is your responsibility to ensure that all members of your party arrive in sufficient time as late arrives may not be permitted to undertake activities and no refunds or compensation will be payable in such circumstances.
 
2.5
No refunds or compensation will be payable by Heatherton Sports Park in the event that any participant is not permitted to  or decides not to, undertake or complete the Tree Tops Trail for the reasons set out in these terms and conditions.
 

These booking terms and conditions apply to the booking of the Tree Tops Trail high ropes course at Heatherton Sports Park and any ancillary products.  Before confirming your booking it is your responsibility that both yourself and all members of your party acknowledge and agree the contents of the terms and conditions as they contain important information regarding the participation of activities.  Only by accepting these terms and conditions can participation commence, as no other terms and conditions shall be binding unless agreed in writing by Heatherton Sports Park. 
 
Heatherton Sports Park accepts no liability for any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Heatherton Sports Park (including any electronic documentation) and reserves the right to make any corrections necessary.  Heatherton Sports Park reserves the right to make changes to the activities to conform with any safety or statutory requirements, as they deem necessary.  It may be necessary to close The Tree Tops Trail at short notice during strong winds, lightning or exceptionally cold weather, in which case Heatherton Sports Park will reasonably endeavour to re-accommodate your group.     

Booking shall only be deemed as accepted when received in writing by Heatherton Sports Park and accompanied by payment  in full, (calculated by current rates at time of booking) and payable by debit or credit card either on line or by phoning our  booking office.  Both yourself and each member of your party will be required to read and sign the disclaimer and risk acknowledgement before commencing any activities. 

You must notify Heatherton Sports Park of any errors on your booking conformation as soon as possible.  Heatherton Sports Park shall use its reasonable endeavours to ensure that you and your party’s booking commence on time. It is your responsibility to ensure that all members of your party arrive in sufficient time as late arrives may not be permitted to undertake activities and no refunds or compensation will be payable in such circumstances.   No refunds or compensation will be payable by Heatherton Sports Park in the event that any participant is not permitted to  or decides not to, undertake or complete the Tree Tops Trail for the reasons set out in these terms and conditions.


Section 3 - Participation

3.1 Heatherton Sports Park reserves the right to refuse admittance to the activities or to remove a participant from the activities should it be deemed necessary to do so, including but not limited to: participants not complying with safety instructions, being under the influence of drink or drugs or not acting in a responsible manner that may result in being disrespectful to other participants.
 
3.2 All participants will receive detailed safety training from an instructor prior to participation on the Tree Tops Trail, due to the nature of this activity there is an element of both physical and mental challenge involved and participation is not without risk as a fall would be fatal. Heatherton Sports Park encourages participants to view the Tree Tops Trail from the various public-viewing platforms before booking to ensure a greater understanding of the physical and mental challenges of the course.

3.3 After the initial safety briefing and completion of the training course, an instructor will not directly supervise participants.
 
3.4 Supervision of under 18s, ratios of adults to children. For participation on the junior course one adult may supervise a maximum of 5 children from ground level. On the adult courses one participating adult may supervise either a maximum of two children where one or both is under 16 years old or up to 5 16-17 year olds. Due to the height and location of the adult courses it is not possible for an adult to effectively supervise from the ground. Accompanying adults must be a minimum of 21 years old and sign a disclaimer and risk acknowledgement stating that he or she will accept responsibility for the safety of him or herself and for the supervision of children in his or her care.
 
3.5 Due to the physically demanding nature of the Tree Tops Trail activity all participants must be reasonably fit and healthy and ensure that they are able to meet with the agility and stamina requirements needed to complete the Tree Tops Trail. Whilst we are happy to advise on any concerns that you may have about your ability to participate in the activity our staff are not medically trained and Heatherton Sports Park recommend that customers with medical concerns such as but not limited to: back problems, heart conditions or pregnancy consult their doctor before booking. Participants will be required to certify that they do not suffer from any medical condition that would make it more likely that they would be involved in any accident that would result in injury to themselves or others.
 
Heatherton Sports Park recommends that pregnant women do not participate due to the potential risk to themselves and their unborn child, pregnant women that still wish to participate will be required to sign the disclaimer confirming that they are aware that there are risks to themselves and their unborn child and that participation is at their own risk.
 
3.6 Due to the length of our zip lines and nature of the activity short or long sighted participants must ensure that they wear contact lenses or glasses that enable them to see 85m/95yards in order to safely participate or supervise under 18 year olds in their care.
 
3.7 All participants must be a minimum of 1.1m tall and weigh less than 120kg/19stone. To ensure safe participation of all participants on the activity the following requirements must also be fore filled. Participants must be over 1.1m for participation on the junior course and over 1.4m on the adult courses. Participants must also be able to wear our harnesses and helmets. We use the Petzl GYM harness as these best suit the needs of our clients. The maximum waist size they can accommodate (measured at your belly button) is 101cm/39,8inches and maximum thigh diameter is 67cm
26,4inches. Our Elios helmets are able to fit heads with circumferences (measured around your forehead) between 48cm/18,9inch and 61cm/24inch
 
3.8 All participants are required to wear the safety equipment provided by Heatherton Sports Park and fitted by an instructor whilst on the Tree Tops Trail and use the equipment in the manner that they are instructed to during their safety training. Due to the fitting requirements of the safety equipment it may be necessary for participants with a larger or smaller frame to wear a full body or additional chest harness.

3.9 Upon completion of activities at The Tree Tops Trail it is the participants responsibility to return all safety equipment to the Tree Tops Trail booking office and ensure it is logged in by a member of staff, failure to do so will incur a £100 payment per set of non returned equipment.


Section 4 - Clothing

4.1 Heatherton Sports Park will not be responsible for any damage to or loss of clothing or other personal possessions resulting from participation in activities.
 
4.2 Heatherton Sports Park will provide the necessary safety equipment to participate in all activities on the Tree Tops Trail. However it is the participants’ responsibility to ensure that they are wearing suitable clothing appropriate for the weather  conditions that they do not mind getting damaged. Open toed or slip off shoes are unsuitable, firmly attached footwear (ideally  with some ankle support) must be worn during participation of activities.
 
4.3 Long hair must be tied back and for comfort your waist covered with any piercing removed or taped over.
 


Section 5 - Cancellation

5.1 Heatherton requires full payment for bookings. Cancellations received by Heatherton Sports Park at least 48hours before the booked start time shall be entitled to a refund, minus a £5 admin fee per person. If you secured your booking by deposit, deposits are non-refundable. Any request for cancellation must be made by telephone, between 9am and 5pm. 01646 652000

5.2 Heatherton Sports Park shall be entitled to cancel your booking at any time, in the event that Heatherton Sports park decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.

5.3 In the event that it proves necessary to close the Tree Tops Trail  for any reason beyond the control of Heatherton Sports Park and in circumstances where you have commenced participation in activities, you shall not be entitled to any refund (in part or whole).
 
5.4 Payment made by credit or debit card will be refunded to the same card or if this is not possible by chequeCancellations received by Heatherton Sports Park at least 48hours before the booked start time shall be entitled to a full refund. Any request for cancellation must be made by telephone. Heatherton Sports Park shall be entitled to cancel your booking at any time, in the event that Heatherton Sports park decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable. In the event that it proves necessary to close the Tree Tops Trail  for any reason beyond the control of Heatherton Sports Park and in circumstances where you have commenced participation in activities, you shall not be entitled to any refund (in part or whole). 5.4 Payment made by credit or debit card will be refunded to the same card or if this is not possible by cheque  


Section 6  - Liabilities

6.1 Except as otherwise provided in these booking terms and conditions Heatherton Sports Park shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the activities. 
6.2 Parking facilities are available on site and vehicles are left at the  owners risk.
 
6.3 Except as otherwise provided in these booking terms and conditions any liability of Heatherton Sports Park shall be limited to the refund of any charges paid to Heatherton Sports Park.
 
6.4 Nothing contained in these booking terms and conditions is intended to nor shall limit the liability of Heatherton Sports Park in respect of death or personal injury caused by the negligence of Heatherton Sports Park or of its employees, agents or contractors. 


Section 7 - Miscellaneous

7.1 If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and conditions and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
 
7.2
Nothing shall confer on any third party any benefit or the right to enforce any of these booking terms and conditions.
 
7.3 These booking terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Heatherton Sports Park and you submit to the exclusive jurisdiction of the courts of England and Wales.


Definitions - Vertical Assault

Climbing – With three climbing faces and a choice between the easy 3m wall to the 13m overhang all abilities will be challenged.
 
Jacobs ladder – A giants ladder, 10m tall and with rungs up to 1.8m apart, teams of three assist each other to reach the top. While other team mates control their safety ropes.

High all aboard – Another team climb, but to push people to the edge of their comfort zone this time on reaching the top of the 8m pole they link arms and lean back!
 
Zip wires – Linked straight onto the climbing tower we have a choice of zips up to 165m long.
Powerfan -The Powerfan is a freefall decent machine. An instructor will connect you to the safety wire, all you have to do is step, not jump off the 11m high platform. After the initial drop the powerfan will bring you to a gentle landing below.
 
Safety – To ensure your groups safety we have invested in the best available equipment including North auto belays, and Petzl IDs for belaying and although these virtually eliminate human error your instructor will have completed our in house instructor training program. On top of this all our high rope activities are built and run to the EU standard.


Definitions - Sky TowerClimbing

When climbing the wall the safety wire will automatically retract. On occasion it may temporally pause, this is normal. If the wire does become slack a short tug will reset it. If you fall off, the safety wire will immediately lower you to the floor at a controlled rate.
Do not climb unless the wire is tight.
Never pull on the wire creating slack.
Stay connected on reaching the top an instructor will connect you to the next safety wire.

Zip wires
An instructor will connect you to the zip wire. On landing if facing forward try running and stay on your feet, if you land backwards keep knees slightly bent and drag heals in wood chip until you come to a stop. Never lift your weight up on the ropes or touch the wires. After landing disconnect yourself from the wire and return to the tower via the path.

Powerfan
The Powerfan is a freefall decent machine. An instructor will connect you to the safety wire, all you have to do is step, not jump off the 11m high platform. After the initial drop the powerfan will bring you to a gentle landing below.

all and weigh between 30kg and 120kg and over 8yrs.

Participants must be in good health and not have any of the following; heart complaint, spinal injury or weak spine, pregnant or any medical condition that may be exacerbated by the use of the Sky Tower activities.

Appropriate clothing must be worn. This will normally include training shoes or walking boots. Loose fitting shoes or shoes with high or pronounced heels are unacceptable. Loose clothing or other items (particularly scarves or ties) should be removed from the body and/or pockets.

An instructor will connect you to the safety wire, you must not adjust or disconnect yourself or other peoples safety ropes at anytime.

For further information and or copies of risk assessments please contact us at Heatherton.